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FAQs
Is there a waiting list?
How many staff are on shift at one time?
What personal belongings can residents bring into the home?
When can residents have visitors?
Can residents eat in their room and can relatives join residents for meal times?
How do residents get to the hospital for their appointments?
How do residents call for assistance?
How do residents buy items like toiletries and newspapers?
Who can make decisions on the resident’s behalf?
Do residents need their own contents insurance?
Can residents go out if they wish?
How can residents see a doctor and can they keep their own GP?
Is there a waiting list?
The waiting time for a room in any of our homes depends on the number of vacancies and the number of requests we receive. This can vary and is difficult to predict. However the more flexible you are as to which home(s) you would apply for, the greater the chance of being offered a place sooner. The length of time between applying and moving in also depends on all documentation and assessments being completed. With your help in supplying the required information, we will do our utmost to complete these as soon as possible.
How many staff are on shift at one time?
The number of staff on a shift depends on the needs and frailty of the residents. Where residents are very frail, we have a ratio of approximately one member of staff to every four residents. This is reduced where residents are less frail. There are also less staff on duty during the night shift as fewer residents require staff care.
In addition to the care staff, and where applicable, nursing staff, every home has a registered manager, care manager, administrator and social care coordinator.
We continually evaluate the frailty and dependency of our residents, to ensure that the staffing levels are appropriate to their levels of need.
What personal belongings can residents bring into the home?
We encourage residents to bring in pictures, artefacts, books and other personal items to help them feel at home. Bringing in furniture, such as a favourite armchair or a dressing table is possible providing it complies with fire and safety regulations. The manager of the home will be able to advise you on this.
When can residents have visitors?
Residents can have visitors any time they like: it is their home. They can receive visitors in their own room or in one of the communal areas. Having visitors in the homes creates a lively and integrated community, which our residents and staff enjoy. It is important to ask visitors to be mindful of other residents (who may be frail or unwell) and respect that it is their home, too.
Can residents eat in their room and can relatives join residents for meal times?
Meal times are considered by many residents to be a social occasion and therefore we would encourage residents to eat in the dining rooms. They can also choose to take meals in their room if they prefer, or for reasons of ill health.
Visitors are welcome to join residents for meals. This does however need be pre-arranged, and a charge will apply.
How do residents get to the hospital for their appointments?
In addition to seeing the GP and other health professionals in the home, many of our residents may need to attend hospital and other health appointments outside the home.
We regret that the home may not be able to provide transport or staff to accompany residents to their hospital appointments. However, staff will be able to advise and assist you on arranging transport.
How do residents call for assistance?
All rooms, including toilets, are fitted with assistance call bells. These enable residents to alert staff should they require assistance. In addition, staff regularly visits all areas in the homes, particularly at night time.
How do residents buy items like toiletries and newspapers?
Residents can buy small items including confectionary and toiletries etc. from a permanent or mobile shop, usually run by volunteers. Newspapers can be ordered and delivered by a local newsagent. These items are not included in the home’s fees, and therefore it is important that each resident has funds available to them to pay for these items. We recommend that the funds are held by the home’s administrator, who will arrange for payments to be made directly from the resident’s account. The administrator will provide the resident or their relative with a statement of all monies put into the account and details of any expenditure. This will avoid the need to hold and deal with cash, which many residents may find difficult.
Who can make decisions on the resident’s behalf?
The only person who is authorised to make decisions for the resident is the resident themselves. This is unless they have given someone Power of Attorney, which authorises the appointed person to make decisions on their behalf when they are no longer able to do so due to ill health. This is usually a relative, friend or solicitor. We recommend that residents appoint a Power of Attorney prior to coming into a home. They can rest assured that this will only come into effect if they are no longer capable of making their own decisions. Power of Attorney documents can be arranged through a solicitor.
Do residents need their own contents insurance?
Jewish Care’s insurance only covers personal items under limited terms. We therefore advise that residents take their own insurance to cover personal items and valuables. As homes are very large and ‘busy’ environments, we can not rely on lost items to be found. Glasses, hearing aids and even dentures may be costly to replace, and it is worth considering insurance cover.
Can residents go out if they wish?
Of course! Having freedom of movement and the opportunity to go ‘away’ even for a short period of time, is important to all of us. However, many of our residents feel/are unable or unsafe to leave the home unaccompanied.
All homes have gardens and we encourage residents, weather permitting, to spend time outdoors. We also organise outings to places of interest. Residents may also choose to go out with friends or relatives, from a few hours to a number of days for a holiday. Our staff will be able to advise on the best way of doing this and will also arrange for medication etc, to be made available.
How can residents see a doctor and can they keep their own GP?
All our homes are registered with a GP practice which provides a weekly GP service as well as emergency out of hours visits.
As soon as the resident moves into the home, the staff will arrange for them to be registered with the home’s GP, who will arrange for their notes to be transferred.
Should a resident wish to retain their own GP, they must ask the GP to continue providing this service to them directly. Most GPs will only consider this if the resident is still within the practice’s catchment area.
How many staff are on shift at one time?
What personal belongings can residents bring into the home?
When can residents have visitors?
Can residents eat in their room and can relatives join residents for meal times?
How do residents get to the hospital for their appointments?
How do residents call for assistance?
How do residents buy items like toiletries and newspapers?
Who can make decisions on the resident’s behalf?
Do residents need their own contents insurance?
Can residents go out if they wish?
How can residents see a doctor and can they keep their own GP?
Is there a waiting list?
The waiting time for a room in any of our homes depends on the number of vacancies and the number of requests we receive. This can vary and is difficult to predict. However the more flexible you are as to which home(s) you would apply for, the greater the chance of being offered a place sooner. The length of time between applying and moving in also depends on all documentation and assessments being completed. With your help in supplying the required information, we will do our utmost to complete these as soon as possible.
How many staff are on shift at one time?
The number of staff on a shift depends on the needs and frailty of the residents. Where residents are very frail, we have a ratio of approximately one member of staff to every four residents. This is reduced where residents are less frail. There are also less staff on duty during the night shift as fewer residents require staff care.
In addition to the care staff, and where applicable, nursing staff, every home has a registered manager, care manager, administrator and social care coordinator.
We continually evaluate the frailty and dependency of our residents, to ensure that the staffing levels are appropriate to their levels of need.
What personal belongings can residents bring into the home?
We encourage residents to bring in pictures, artefacts, books and other personal items to help them feel at home. Bringing in furniture, such as a favourite armchair or a dressing table is possible providing it complies with fire and safety regulations. The manager of the home will be able to advise you on this.
When can residents have visitors?
Residents can have visitors any time they like: it is their home. They can receive visitors in their own room or in one of the communal areas. Having visitors in the homes creates a lively and integrated community, which our residents and staff enjoy. It is important to ask visitors to be mindful of other residents (who may be frail or unwell) and respect that it is their home, too.
Can residents eat in their room and can relatives join residents for meal times?
Meal times are considered by many residents to be a social occasion and therefore we would encourage residents to eat in the dining rooms. They can also choose to take meals in their room if they prefer, or for reasons of ill health.
Visitors are welcome to join residents for meals. This does however need be pre-arranged, and a charge will apply.
How do residents get to the hospital for their appointments?
In addition to seeing the GP and other health professionals in the home, many of our residents may need to attend hospital and other health appointments outside the home.
We regret that the home may not be able to provide transport or staff to accompany residents to their hospital appointments. However, staff will be able to advise and assist you on arranging transport.
How do residents call for assistance?
All rooms, including toilets, are fitted with assistance call bells. These enable residents to alert staff should they require assistance. In addition, staff regularly visits all areas in the homes, particularly at night time.
How do residents buy items like toiletries and newspapers?
Residents can buy small items including confectionary and toiletries etc. from a permanent or mobile shop, usually run by volunteers. Newspapers can be ordered and delivered by a local newsagent. These items are not included in the home’s fees, and therefore it is important that each resident has funds available to them to pay for these items. We recommend that the funds are held by the home’s administrator, who will arrange for payments to be made directly from the resident’s account. The administrator will provide the resident or their relative with a statement of all monies put into the account and details of any expenditure. This will avoid the need to hold and deal with cash, which many residents may find difficult.
Who can make decisions on the resident’s behalf?
The only person who is authorised to make decisions for the resident is the resident themselves. This is unless they have given someone Power of Attorney, which authorises the appointed person to make decisions on their behalf when they are no longer able to do so due to ill health. This is usually a relative, friend or solicitor. We recommend that residents appoint a Power of Attorney prior to coming into a home. They can rest assured that this will only come into effect if they are no longer capable of making their own decisions. Power of Attorney documents can be arranged through a solicitor.
Do residents need their own contents insurance?
Jewish Care’s insurance only covers personal items under limited terms. We therefore advise that residents take their own insurance to cover personal items and valuables. As homes are very large and ‘busy’ environments, we can not rely on lost items to be found. Glasses, hearing aids and even dentures may be costly to replace, and it is worth considering insurance cover.
Can residents go out if they wish?
Of course! Having freedom of movement and the opportunity to go ‘away’ even for a short period of time, is important to all of us. However, many of our residents feel/are unable or unsafe to leave the home unaccompanied.
All homes have gardens and we encourage residents, weather permitting, to spend time outdoors. We also organise outings to places of interest. Residents may also choose to go out with friends or relatives, from a few hours to a number of days for a holiday. Our staff will be able to advise on the best way of doing this and will also arrange for medication etc, to be made available.
How can residents see a doctor and can they keep their own GP?
All our homes are registered with a GP practice which provides a weekly GP service as well as emergency out of hours visits.
As soon as the resident moves into the home, the staff will arrange for them to be registered with the home’s GP, who will arrange for their notes to be transferred.
Should a resident wish to retain their own GP, they must ask the GP to continue providing this service to them directly. Most GPs will only consider this if the resident is still within the practice’s catchment area.
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Contact us
For more information please contact our helpline:
Jewish Care Direct:
020 8922 2222
Or email us directly on:
jewishcare@jcare.org
We'll be more than happy to help with your enquiry!