Jewish Care

We try to make sure good customer service is at the heart of everything we do at Jewish Care.

We always aim to be approachable and helpful, although at times, because of the nature of our work, that can be difficult.  Sometimes a reminder of what we mean by good customer care can be helpful.

We have developed 'Ten Commandments' which we think will help us all look after our customers as well as we possibly can.

1.  know who your customers are
2.  be a good listener
3.  identify and anticipate needs
4.  make customers feel important and appreciated
5.  help customers understand the way we work
6.  appreciate the power of 'yes', 'no', 'please' and 'thank you'
7.  know how to apologise
8.  give more than expected
9.  be respectful and ensure customers understand you
10. treat everyone well

If you would like any further information about this, please contact our Quality Assurance department on 020 8922 2165.